Customer Support Specialist
Job Description
Located in Bristol, Rhode Island for 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries.
Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing, multi-axis CNC machining, bonding and assembly, testing and quality control - all within a modern, environmentally controlled 60,000 sq. ft. facility.
Our culture is based on values that promote respect, teamwork and accountability and we are committed to meeting customer requirements through our ISO 9001/AS9100 quality management system.
PLEASE NOTE - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Position: Customer Support Specialist (CSS)
Summary:
Under the direction of the Customer Support Manager, the CSS will assist the Account Managers and Sales Team in providing outstanding service to our customers. This position is responsible for administrative support, order entry and responding to customer inquiries. It is also a liaison between Tri-Mack and its customers, building relationships with customers around the globe, and requires the ability to effectively communicate externally and internally across all functional areas.
Responsibilities & Accountabilities:
- Support Account Managers in all areas of order processing for new and existing customers.
- Enter customer orders, including forwarding all of the required materials to the appropriate staff members for review
- Support and communicate effectively with existing and prospective customers via phone, e-mail, website and meetings
- Support sales accounts, building and maintaining relationships with new and existing customer contacts, including on-site meetings
- Use advanced data analysis via Excel and Visual Manufacturing in support of Sales Team projects
- Prepare follow-up reports, sales summary reports, forecast and other reports as needed
- Control drawing revisions, maintain log
- Support and participate in bi-weekly production meetings
- Work on special Sales Department projects as needed
- Maintain all Sales Department files
- Conduct yourself in an ethical and professional manner and always follow Tri-Mack Values: Respect, Teamwork, Integrity, Accountability and Durability
- All other duties as assigned
Skills & Experience
- Customer Service experience is preferred
- BA/BS degree in related Business/Marketing is a plus
- Familiarity with composites and plastics, manufacturing and the aerospace industry is helpful
- Strong interpersonal skills, with the ability to communicate and negotiate effectively, both verbally and in writing
- Established computer skills with advanced Excel required, including macros, pivot tables, analyzing data and generating reports
- INFOR Visual Manufacturing experience a plus
- Organized and able to handle multiple tasks while paying close attention to the details and specifics of each task
- Reliable, accountable and able to learn quickly, work with a minimum amount of supervision
- Team player
Our Benefits:
We offer competitive salaries and generous benefits, including:
- 40 hour schedule, Monday-Friday
- Medical, Life & Dental Insurance
- Paid Holiday, Personal Time & Vacation
- 401(k) with Company Match
- Tuition Reimbursement
If you’re looking for an innovative, values-driven company where you can put your aptitude and expertise to work, grow your career and take on ever-bigger challenges, you may just have found the place! We know our continued success is dependent upon our employees, which is why we are always on the lookout for reliable, knowledgeable and dynamic individuals with past success in a collaborative team setting, working with clear objectives and direction.
*Tri-Mack Plastics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status or genetic information. Tri-Mack is a drug-free work environment. Pre-employment drug screening (excludes THC) and background checks are required.