Position Summary:

 

The Customer Service Representative (“CSR”) provides customer service and administrative support to the Sales team. This position is a liaison between the Account Managers, Director of Sales and Marketing and customers. The CSR is responsible for order entry and following up with customers regarding any questions or issues. In addition, the position provides daily support for the sales team. This position requires the ability to communicate and work across all areas of the company.

 

Responsibilities & Accountabilities:

 

• Entry of all customer orders, including forwarding all of the required materials to the appropriate staff members for review

• Entry of all customer order schedule changes and updates

• Communicate effectively with existing and prospective customers via phone and e-mail • Provide daily support to the Sales Department team

• Assist the Sales Department in responding to customer inquiries.

• Prepare follow-up reports, sales summary reports, forecast and other reports as needed • Responsible for controlling all drawings and maintaining drawing log

• Work on special sales department projects as needed

• Maintain all Sales Department files

• Support Marketing efforts

• All other duties as assigned.

Education, Skills & Experience:

 

• Minimum of 3 years of customer service experience required.

• Some blue print reading skills is helpful.

• Familiarity with composites and plastics, manufacturing and the aerospace industry is helpful.

• Excellent interpersonal skills, with the ability to communicate and negotiate effectively, both verbally and in writing.

• Established computer skills in MS Office required (including Microsoft Project) and Visual Manufacturing preferred.

• Organized and able to handle diverse, complex tasks while paying close attention to the details and specifics of each task

• Ability to learn quickly, work with a minimum amount of supervision and get along with others.

 

 

*Tri-Mack Plastics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status or genetic information. Tri-Mack is a drug-free work environment. Pre-employment drug screening and background checks are required.